I can only guess that is the kind of the support and I believe that would be better to ask that web hosting company directly about what they understand under that
__________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting Wholly owned multi homed network, servers and facilities
I have heard that a2hosting.com has provided trustworthy services with support which is active any time you contact them.
They solve all your problems with no time.
Judging from many positive reviews about a2hosting.com I wanna add that this company has unrivaled team as they are responsive, friendly and really skillful.
They are able to solve any problem you have faced for really short period of time.
I was also impress by their web hosting plans and discounts on them.
No doubt, customers' safety is the main goal for them.
So OP have you decided to give or not to give any try for the particular web hosting company?
__________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting Wholly owned multi homed network, servers and facilities
The best support is available from allwebnow.com, this company has provided in a professional way and their services are not pricey.
Recommend them to use.
Each company is trying to be best in what they provide. But sometimes that is not possible to be good for everyone and that's why we can see some negative reviews
__________________ ServerPoint.com - a true hosting company offering online presence solutions since 1998 Web Hosting, colocation, dedicated servers, Virtual Private Server (VPS) hosting Wholly owned multi homed network, servers and facilities