frogee

We are looking for a great support ticket system! What are your favorites? Thanks!

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Frogee.com
service@frogee.com

jpocalles

Hello,

Have a look at http://www.helpdesk-software.ws

Regards

jkano

Hey guys,

We just finished posting the Cerberus Helpdesk 2.4.0 files and an announcement for the release:
http://forum.cerberusweb.com/showth...p;threadid=2466

Some major features added this release:
* Service Level Agreements (SLA)
* Fetch & Retrieve (automatic solution advice from the knowledgebase)
* Contact Management
* Ticket Due Date Management
* A Brand-New Customer Interface
* Custom Field Groups
* Major Performance Enhancements for 1 Million+ Ticket Systems
* MUCH more.

Some 2.4.0 feature highlights are explained here:
http://www.cerberusweb.com/features_240.php

The announcement also includes an update on a few other key topics:
* Cerberus Helpdesk 2.5.0 Roadmap
* Cerberus XSP
* Cerberus Support Center (the new customer interface)
* Support + Product Maintenance Plans
* The new Free Version Single Email Address Key (no expiration, replacing Trial Keys)

Thanks!


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Jerry Kano, CerberusTeam :: WebGroup Media LLC.
Cerberus Helpdesk 2.4.0 is released! Enterprise strength e-mail management.
Check out our live demo, or download your own, at:
http://www.cerberusweb.com/

thebyp2

does it have to be an exclusivly helpdesk only script or is a billing combo better?

Corey Bryant

You might also check out http://www.smartertools.com/Product...et/Default.aspx

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Corey
Merchant Accounts | Toll Free Solutions