How To Make Your Support Service Efficiently?

[Elaine]

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special customer service software — we recommend our iKode service desk X.

[hostaddonltd]

I love WHMCS and their built in support system. But it is way behind the professional support desk software. Hope they will start working on improving that.

[jamewhite86]

A lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing statu and of having a complete list of requests from the same customer for reference.