help desk software

[pheeal]

iam considering purchase help desk script for our company and gogoled around and found acehelpdesk.com . can anyone tell me if they had experience with this software and if they did , plz let me know if its worth $99 . i look forward to your responses

[Sesceww]

As rule such kind scripts and softwares can provide trial period or something like that.
I think that you can check and understand that.

[alligator]

Helpcenterlive. That is very easy to use really.

[JaimeBearden]

In our company we use Bridgetrak (www.helpdesksoftware.com)

From the several helpdesk solutions I had a chance to try this one showed the best results in usability and customizability for any environment.
The price is reasonable as well.

By the way, I just got an email from Scriptlogic saying that you can win BridgeTrak at "The Value of Help Desk Service in Today’s Economy" webinar: http://dl.scriptlogic.com/landing/br...k-service.aspx

[orderdynamics]

It depends on your objectives. You're right, most tools do have a try-before you buy. If you need an ITIL-aligned tool, they may be slightly more costly and may be too big for what you're trying to acheive. We've built a custom system based on ITIL best practice, but they're many good ones - check this site: http://www.helpdesk.com/